Get in Touch With Us
Got a question about how we review online casinos, spotted something on the site that needs a second look, or just want to tell us what you think? This page covers the best way to reach the New Zealand Online Casinos team and what you can expect once you do.
Why Get in Touch
We put together our comparisons and rankings of casino sites available to NZ players by looking at licensing, banking options, pokies libraries, live dealer games and the terms attached to bonuses. Even with that process in place, things move fast in this industry — offers change, new online casinos launch, and licensing details can shift. If you think we've got something wrong, or you simply want more detail on a section of the site, we'd rather hear about it than leave inaccurate information standing.
How to Contact Us
Email is the most reliable way to reach the New Zealand Online Casinos team. Send your message to [email protected] and a member of our editorial team will read it — we don't rely on automated replies to stand in for a real answer.
A quick line on what your message is about helps us route it to the right person and get back to you sooner. If you're asking about a specific casino site, mention its name; if it's about a particular page or article, a link or the page title is enough for us to find it.
What We Can Help With
- Questions about our reviews — If you want more detail on how we rated a particular casino, or why one site ranks above another, ask and we'll explain our reasoning.
- Corrections — Bonus terms, wagering requirements, payment options and licensing details can change on short notice. If something looks out of date, let us know and we'll check it.
- Site feedback — Found something confusing, or think we've missed a topic NZ players care about? Suggestions genuinely shape what we cover next.
- Partnership or media enquiries — If you represent a casino operator or a related business and want to discuss working with us, introduce yourself and outline what you're proposing.
- General site questions — Anything else about how New Zealand Online Casinos works, how we choose which offshore casinos to cover, or how to read our comparison tables.
What This Page Is Not For
We're an independent review and comparison site — we don't operate any of the online casinos listed here, hold player funds, or process deposits and withdrawals. If your enquiry is about an account, a bonus you've claimed, a deposit, a withdrawal that hasn't arrived, or identity verification (KYC), that has to go through the casino's own customer support team, since only they have access to your account. Most operators offer live chat or email support, often listed on their site alongside their operating hours. If you're comparing casinos and want a starting point, our rundown of top-rated online casino sites for NZ players lists the operators we cover along with their licensing and game details.
If you or someone close to you is finding it hard to control their gambling, please reach out to a responsible-gambling support service such as the Gambling Helpline (0800 654 655), available to anyone in NZ. This page isn't a substitute for that kind of support, but we're happy to point you toward resources if you mention it in your message.
What Happens After You Send a Message
Every message is read by a real person on our team, not filtered through a bot. We aim to reply within a couple of working days, though it can take a little longer if we're in the middle of updating reviews or checking a correction against a casino's current terms. We'll always follow up, even if the answer is simply that we need more time to verify something.
A Note on How We Work
New Zealand Online Casinos covers offshore online casinos that accept NZ players, and we're upfront that our rankings sit alongside commercial relationships with some of the operators we list — that never decides which casino ranks where, but reader feedback does help us keep the comparisons accurate and useful. If something we've published has affected your decision to sign up somewhere, good or bad, we'd like to know about it.
Thanks for taking the time to read this far — we look forward to hearing from you.